Skills & Competencies for EAP Manager
EAP Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for EAP Manager
Manages, designs, and implements policies and procedures relating to a company's Employee Assistance Program (EAP).
JOB RESPONSIBILITIES for EAP Manager
Ensures that inpatient and outpatient counseling and care facilities meet company standards. Provides training to management for dealing with medical and behavioral problems. Provides counseling to employees in the program.
EAP Manager SALARY RANGE
BASE 50%
$127,912
TOTAL 50%
$134,025
Job Level
M02
Job Code
HR09200351
Education/Degree
Bachelor's Degree
Reports To
Director
EAP Manager Skills and Competencies List
6 general skills or competencies (Job family competencies) for EAP Manager
1
Job Family Competencies –
Employee Assistance Programs
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Lists different models in employee assistance programs and explains the benefits to our employees.
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Level 2 Behaviors
(Light Experience)
Documents basic reports and presentations related to employee assistance programs issues.
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Level 3 Behaviors
(Moderate Experience)
Performs intake and counseling interviews with clients referred to the Employee Assistance Program.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development of employee assistance programs to reduce workplace conflicts and issues.
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Level 5 Behaviors
(Mastery)
Leads the development of initiatives on employee assistance programs to foster organizational culture.
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2
Job Family Competencies –
Employee Counselling
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains the difference between directive and non-directive employee counseling.
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Level 2 Behaviors
(Light Experience)
Identifies employee’s personal and emotional issues to provide appropriate counseling.
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Level 3 Behaviors
(Moderate Experience)
Performs counseling sessions to improve mental health and self-confidence.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall employee counseling efforts to promote self-control and ability to work effectively.
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Level 5 Behaviors
(Mastery)
Establishes goals in employee counseling to improve key talents in fostering a productive workplace.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
10 soft skills or competencies (core competencies) for EAP Manager
1
Core Competencies –
Service Excellence
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Identifies internal policies and resources on customer service.
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Level 2 Behaviors
(Light Experience)
Resolves common client inquiries and problems effectively following standard guidelines.
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Level 3 Behaviors
(Moderate Experience)
Follows through on customers' complicated questions, requests, and complaints.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of technologies and tools to improve service efficiency and standards.
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Level 5 Behaviors
(Mastery)
Keeps up to date with customer service trends and updates our organizational best practices accordingly.
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2
Core Competencies –
Planning and Organizing
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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3
EAP Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
EAP Manager
Proficiency Level - 4
5
Competency for -
EAP Manager
Proficiency Level - 5
Summary of EAP Manager skills and competencies
There are 0 hard skills for EAP Manager.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
6 general skills for EAP Manager, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
10 soft skills for EAP Manager, Service Excellence, Planning and Organizing, Coordination, etc.
While the list totals 16 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Manager, he or she needs to be skilled in Service Excellence, be skilled in Planning and Organizing, and be an expert in Coordination.
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